Here’s a clearer and more polished version that keeps your honest tone while sounding fair and credible:
Overall, our stay at Mitsis Summer Palace was not bad, but the hotel did not always meet the standard I would expect from a five-star resort.
The hotel is essentially divided into two sections: the older building, where the reception and main restaurant are located, and the newer section with modern rooms, pools and other facilities.
Our arrival was not particularly impressive. We had to carry our luggage through a narrow and steep entrance and then drag it up several stairs. This is not how you imagine being welcomed to a five-star hotel, and it certainly did not feel luxurious. The check-in process itself was fine, although I have experienced much better service at other hotels.
We stayed in one of the newer sea-view rooms, which was beautiful. The room was modern, clean and had an amazing view. However, there was a major problem with the bathroom drain. It produced an unbearable smell, and the same issue was present in all the rooms occupied by our group.
Unfortunately, the food in the main restaurant was one of the biggest disappointments. The tableware was often extremely dirty, and the food was generally not very good. Some dishes looked unappetising, while others were overly salty, burnt or poorly prepared. For example, the Eggs Benedict was served on a dry piece of bread with spinach, which was quite disappointing. We also saw birds sitting around the food counters, which raised concerns about hygiene.
On the other hand, the speciality restaurants and snack bars, including Den, Dusk, Med and Zia, were very enjoyable. A special mention goes to Rosa at Zia, who prepared excellent gyros and was always extremely friendly.
It was clear that some members of staff were overworked and that certain areas were understaffed. As a result, waiting times could sometimes be quite long. On one occasion, we were told that our food would take longer because there were six other occupied tables, even though the re
